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Frequently asked questions

What are your working hours?

I work between 9:00 am - 5:00 pm EST Monday to Friday with the majority of my work is completed within these times.

How do I hire you?

We will start by having a free 15-30-minute discovery call to discuss your needs and for us both to determine whether we are a good fit for each other. I will then create and send a proposal for you to review. Should you decide to proceed, the proposal will have the agreement for us both to sign and an invoice. When the agreement is signed and invoice paid, we can begin!

How do I communicate with you?

I am available via email, Slack, Voxer, text message, or project management software for day-to-day communication. I tend to accomadate to the preference of each client. For video calls and meetings, I primarily use Zoom, but also have the capacity to use Google Meet and Skype if the client has a heavy preference towards one of the latter.

How quickly do you respond to emails?

During weekdays I aim to respond within the same day or within 24 hours. I prioritise my workload, therefore for truly urgent requests, the time frame will most likely be shortened. For productivity purposes, I do not check my emails and other channels of communication throughout the day. Instead, I allocate two daily slots to check and respond to messages, usually at the beginning and end of my working day.

Do you have a resume?

I do have a resume for when I am applying for a job as an employee. However, since I am an Independent Contractor and a business owner, you can see my work history on my LinkedIn in lieu of a resume.

Do you have references?

I have references included in my resume when applying for a position as an employee. As an Independent Contractor, I have testimonials. In addition, I have confidentiality agreements with my clients, therefore I respect that and cannot share their information.

What medical/healthcare specialties have you worked in?

I have worked in many specialties including Pediatrics, Dermatology, Mental Health, Plastic Surgery, Fuctional & Intergrative Medicine, Patient Advocacy, and Health Coaching.

Is there a contract to sign?

I don't require clients to commit to a long term service contract. However, I do have a service agreement that clients must read, agree to and sign before I start rendering service. The agreement provides a general synopsis of the terms of services so we're all on the same page and understanding.

Is there anything you don't offer/do?

I do not offer any services in sales, cold calling, web designing, marketing, copywriting insurance billing/coding and/or social media. Also, any areas that fall in illegal, immoral, illicit or impossible, I do not do work in.

What are your rates?

I have monthly retainer packages and as well as hourly rate. You can learn more about that here.

Can I cancel anytime?

While it'll be sad to see you go, you can cancel or terminate our agreement anytime. However, I must receive a 30 day notice. There will be no refunds if you cancel during a current billing cycle or for unused hours.

What happens if I use all my hours prior to the months end?

You will be notified when your hours are coming to an end. I will continue to work on tasks, however, my hourly rate will kick in and you will be invoiced weekly (on Fridays) for the hours worked.

Are you HIPAA compliant?

Yes, I am! My certificate is HIPAA Awareness for Healthcare Providers. This course teaches:

  • Using and disclosing PHI
  • HIPAA Privacy
  • HIPAA Security
  • HIPAA and State Laws
  • Becoming HIPAA compliant
  • HITECH, Omnibus, Texas HB 300, and California CMIA

How do you keep login information secure?

I use encrypted password managers like LastPass, Dashlane or 1Password.

What EMRs have you worked in the past?

I have worked with eClinicalWorks, Simple Practice, Practice Fusion, Valant, Therapy Notes, Charm, Cerbo, Therapy Appointment, and TheraNest.

How do you handle working with multiple clients?

Great question! Since I work with multiple clients and being that I'm a "one-man show", I use Time-Blocking method. Time blocking is a time management method where I divide my day into blocks of time ( i.e 30 minutes, 1 hour, 2 hours, etc) and each block is dedicated to a client, depending on the time they are needing daily.

Do you offer refunds?

Due to the nature of digital products (virtual assistants provide a "digital" service that is not tangible), I do not offer refunds.